Sophos Managed Detection and Response (MDR)


Sophos MDR is a fully-managed, 24/7 service delivered by experts who detect and respond to cyberattacks targeting your computers, servers, network, cloud workloads, email accounts, and more.

With Sophos MDR, the Sophos expert team stops advanced human-led attacks on your behalf, neutralizing threats before they can disrupt business operations or compromise sensitive data. Sophos MDR is customizable with different service tiers, and can be delivered using Sophos proprietary technology or by leveraging tools from other vendors, including Microsoft, CrowdStrike, Palo Alto Networks, Fortinet, Check Point, Rapid7, Amazon Web Services (AWS), Google, Okta, Darktrace, and many others.

Security data from Sophos Firewall, Email, and Cloud, as well as Microsoft Graph Security can be integrated with Sophos MDR at no additional cost. Security data from other third-party sources can be integrated with the purchase of Integration Packs.

Ransomware and Breach Prevention Services

The need for always-on security operations has become an imperative. However, the complexity of modern operating environments and the velocity of cyberthreats make it increasingly difficult for most organizations to successfully manage detection and response on their own.

With Sophos MDR, the Sophos expert team stops advanced human-led attacks. We take action to neutralize threats before they can disrupt your business operations or compromise your sensitive data. Sophos MDR is customizable with different service tiers, and can be delivered via our proprietary technology or using your existing cybersecurity technology investments.

Cybersecurity Delivered as a Service

Enabled by extended detection and response (XDR) capabilities that provide complete security coverage wherever your data reside, Sophos MDR can:

Detect more cyberthreats than security tools can identify on their own

Sophos tools automatically block 99.98% of threats, which enables their analysts to focus on hunting the most sophisticated attackers that can only be detected and stopped by a highly trained human.

Take action on your behalf to stop threats from disrupting your business

Sophos analysts detect, investigate, and respond to threats in minutes — whether you need full-scale incident response or help making accurate decisions.

Identify the root cause of threats to prevent future incidents

Sophos proactively takes actions and provides recommendations that reduce risk to your organization. Fewer incidents mean less disruption for your IT and security teams, your employees, and your customers.


Sophos MDR is suited to organizations of all sizes who:

  • Lack the head-count or expertise to keep up with the latest threats
  • Are looking for 24/7 monitoring of their environment
  • Struggle to conduct threat hunting and response in-house
  • Want the peace of mind knowing a team of experts is managing their security operations
  • Want to go beyond automated protection but do not have the capabilities to take full advantage of their EDR (Enterprise Detection and Response) tool
  • Are looking for the capabilities of a modern security operations center (SOC)

Key Capabilities

24/7 Threat Monitoring and Response

Sophos detects and responds to threats before they can compromise your data or cause downtime. Backed by six global security operations centers (SOCs), Sophos MDR provides around-the-clock coverage.

Compatible with Non-Sophos Security Tools

Sophos MDR can integrate telemetry from third-party endpoint, firewall, identity, email, and other security technologies as part of Sophos ACE.

Full-Scale Incident Response

When Sophos identifies an active threat, the Sophos MDR operations team can execute an extensive set of response actions on your behalf to remotely disrupt, contain and fully eliminate the adversary.

Weekly and Monthly Reporting

Sophos Central is your single dashboard for real-time alerts, reporting, and management. Weekly and monthly reports provide insights into security investigations, cyberthreats, and your security posture.

Sophos Adaptive Cybersecurity Ecosystem

Sophos ACE automatically prevents malicious activity and enables Sophos to search for weak signals for threats that require human intervention to detect, investigate, and eliminate.

Expert-Led Threat Hunting

Proactive threat hunts performed by highly-trained analysts uncover and rapidly eliminate more threats than security products can detect on their own. The Sophos MDR operations team can also use third-party vendor telemetry to conduct threat hunts and identify attacker behaviors that evaded detection from deployed toolsets.

Direct Call-in Support

The Sophos MDR operations team is available 24/7/365 and backed by support teams across 26 locations worldwide. You have direct call-in access to Sophos Security Operations Center (SOC) to review potential threats and active incidents.

Dedicated Incident Response Lead

Sophos provides you with a Dedicated Incident Response Lead who collaborates with your internal team and external partner(s) as soon as they identify an incident and works with you until the incident is resolved.

Root Cause Analysis

Along with providing proactive recommendations to improve your security posture, Sophos performs root cause analysis to identify the underlying issues that led to an incident. Sophos gives you prescriptive guidance to address security weaknesses so they cannot be exploited in the future.

Sophos Account Health Check

Sophos continuously reviews settings and configurations for endpoints managed by Sophos XDR and make sure they are running at peak levels.

Threat Containment

For organizations that choose not to have Sophos MDR perform full-scale incident response, the Sophos MDR operations team can execute threat containment actions, interrupting the threat and preventing spread. This reduces workload for internal security operations teams and enables
them to rapidly execute remediation actions.

Intelligence Briefings: “Sophos MDR ThreatCast”

Delivered by the Sophos MDR operations team, the “Sophos MDR ThreatCast” is a monthly briefing available exclusively to Sophos MDR customers. It provides insights into the latest threat intelligence and security best practices.

Breach Protection Warranty

Included with all Sophos MDR Complete annual (one to five years) and monthly licenses, the warranty covers up to $1 million in response expenses. There are no warranty tiers, minimum contract terms, or additional purchase requirements.


Sophos MDR is customizable with different service tiers and threat response options. Customers can choose whether to have the Sophos MDR operations team execute full-scale incident response, provide collaborative assistance for confirmed threats, or deliver detailed alert notifications for their security operations teams to manage themselves.

Contact us today to get started!

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